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Customer service resource management - Some of the Features of Service Portal (CSRM) It is a complete end to end package.

CSRM provides web-based service management, Spare Inventory, Forward and Reverse logistics software solutions that enable businesses to streamline service workflows and track warranty, service, repairs & Spare parts through the entire post-sales service chain. Some of the Modules of RSM are as follows.

Repair Order Management

Service Center Can Create Repair Order For In Warranty and Out Warranty Calls. There Can be Two type of Calls.
  • Normal Call
  • DOA Calls
  • Onsite calls

The mobile phones sometimes traverse multiple service center for repairing. i.e Some times it traverse from a lower repair level centre to the higher in chain, depending on the scope of repair. The System was designed in a way that every service level centre is mapped only to the next and previous in the hierarchy. This ensures a quick efficient and easier management of escalations.

At a glance:

  • Order Management There are two type of orders.

    i) Pending for parts order
    ii) MSL

  • Spare Purchase

    Spares billed from Manufacture Service center will do goods receipt.

  • Spare Consumption

    Service center can consume spares in repair process. Spares consumed for in warranty call, system will manage the defective spare inventory. Service center in turn can claim this defective spare from manufacturer. The manufacturer will have the option to either replace the defective spare with ok spare (P2P) or give spare cost as credit note to the service center.

  • Accessory Billing

    Service center can bill Accessories to End user.

On your marketing and sales performance, helping you quickly understand what is working and what needs to be changed. Pre-designed reports can be personalised as you require, to show, just your data, or any other mix of personal and business data in tables and charts. All of this information is suitable for immediate export to reports and presentation packages if you wish.

Service claim is a periodic process. Service center will claim the service charges which depends upon the the service level of the in warranty repaired calls. There is an inbuilt approval mechanism for the claim process.

This Module handles cannibalization / Tear down. Through cannibalization we can tear down the product (DEFINED IN BOM) and retrieve spare which in turn can be used for service repair calls.

After Receiving the DOA Handset through sales channel ( assuming service center only certifies DOA which in turn received by company through sales channel). Using this module we can refurbish the DOA.

School library management is a labor-intensive and time consuming activity. DSchool makes library management easy and less time consuming, which makes it an ideal school library management software. With this school library management system, the librarian can easily catalogue books and maintain records of issued, reissued and overdue books. This library management portal also captures date of issue and return.

Librarians can use the school library management system to create an inventory and specify a book's location within racks. With this school library management software they can also configure books issue related rules such as the type of books to be issued by a certain grade students, the number of books to be issued and the time for which the books are borrowed. Further, Bar code integration, an option available with this school library management software, makes borrowing books easy and error free for everyone.

Advantages of using CSRM - Customer service resource management

  • One Stop View of Overall Service Operations
  • 2Controls the TAT of Service Centers and Engineers
  • TAT Analysis with Product Performance Management
  • Minimizes Erroneous Service Claims
  • Maximize Engineer’s Productivity
  • Real-time Tracking & Control of Service / Repair Logistics
  • Reduced Repeat Calls
  • Higher Customer Satisfaction
  • Low Maintenance Cost
  • Highly Scalable to Handle Dynamic Business Operations
  • Helps in Product Performance & Gap Analysis
  • End-to-End Part & Service Claim Management
  • Powerful Search Fields
  • Graphical & Pivot Reports in user-friendly formats
  • Financial Accounting(Voucher entries /Credit note /Debit Note)
  • Rich User Interface (UI) for Ease of Use
  • Customized Dash Board
  • Administrator Control Panel to add or modify new users
  • Bulletin Board for latest news to be broadcasted related to company or product
  • Solution Forum.

Executive Summary

Sales Portal tracks product sales across Primary, Secondary and Tertiary Sales between Company and their Business/Channels partners and provides a Customized summary of day today sales with graphical representation. The intuitive modules and advanced analytical tools of will help you to forecast, plan and strategize the sales distribution and business essentials. A sales process is simply a series of customer-focused steps that enables sales professionals to substantively increase win rates, build customer retention, and increase revenue production and map targets assigned by Companies to their Channel Partners.

Primary Focus of Product

  • Identify roles and qualify targets
  • Find more opportunities for repeat business among your existing channel and business partners
  • More consistently position the unique value that your company can deliver versus the competition.
  • Discover your customers’ true “pain points” and map these needs to your products or services.
  • Identify and deliver, monitor that your products can meet those needs.
  • Negotiate and close more sales as assigned targets.
  • Build stronger relationships with our business partners/Channel Partners.
  • Easy tracking of Ongoing Sales and improve Business Prospects.
  • Comparative analytical study of Sales done Duration, Location, Channel / Billing Partner wise and forecasting.
  • On touch tracking of sales graph.
  • Sales Order Scheduling as per availability of Stock and Scheduled for Delivery.
  • Extend level scheduling of Orders and their distribution end to end.
  • Target Versus Sales with comparative study.
  • Easy tracking of sales done, market survey and sales enhancement programs in accordance to meet targets assigned.

Salient Features

  • Extend Level Sales Tracking including Primary, Secondary and Tertiary Level.
  • Easy monitoring of Organization Business and Channel Partners
  • Exact figures with graphical presentation of Real-Time Sales Data and analytical study. Bird’s Eye View of Products’ current Movement.
  • Qualify Achievement vs. Targets
  • Springboard for Forecast Management and Sales Planning.
  • Strengthen Sales & Marketing Activities.
  • Reduce the Liability and Loss Created by Overstock.
  • Manage and Maintain a Balance Between Product's Demand & Supply
  • View Sales Cycle of Branches/Super Stockiest and Distributors/ Micro Distributors.
  • View Current and Previous Sales Comparative Study

Trade Travel & Daily allowances - Some of the Features of Service Portal (TTDA) It is a complete end to end package

Reimbursing transport, accommodation and meals incurred based on receipts or in the no-receipts cases for transport, customer details and visiting purpose have always been a problem !!! One has to keep a department to manage the same, still there are lot of human error duplication & wastage of precious time. Well we have a solution where the entire process would be automated including the Attendance during the out door job.

Product-catalogue

The Online Catalogue includes all products, however only products from TTDA and forward it through the filtration system.

Order-Capture

Accurately record your customer demand. Capture defined items and textual descriptions.

To-Do and Scheduler

Accurately record your customer demand. Capture defined items and textual descriptions.

Product-catalogue

The Online Catalogue includes all products, however only products from TTDA and forward it through the filtration system.

Primary Focus of Product

  • Identify roles and qualify targets
  • Find more opportunities for repeat business among your existing channel and business partners
  • More consistently position the unique value that your company can deliver versus the competition.
  • Discover your customers’ true “pain points” and map these needs to your products or services.
  • Identify and deliver, monitor that your products can meet those needs.
  • Negotiate and close more sales as assigned targets.
  • Build stronger relationships with our business partners/Channel Partners.
  • Easy tracking of Ongoing Sales and improve Business Prospects.
  • Comparative analytical study of Sales done Duration, Location, Channel / Billing Partner wise and forecasting.
  • On touch tracking of sales graph.
  • Sales Order Scheduling as per availability of Stock and Scheduled for Delivery.
  • Extend level scheduling of Orders and their distribution end to end.
  • Target Versus Sales with comparative study.
  • Easy tracking of sales done, market survey and sales enhancement programs in accordance to meet targets assigned.

Salient Features

  • Extend Level Sales Tracking including Primary, Secondary and Tertiary Level.
  • Easy monitoring of Organization Business and Channel Partners
  • Exact figures with graphical presentation of Real-Time Sales Data and analytical study. Bird’s Eye View of Products’ current Movement.
  • Qualify Achievement vs. Targets
  • Springboard for Forecast Management and Sales Planning.
  • Strengthen Sales & Marketing Activities.
  • Reduce the Liability and Loss Created by Overstock.
  • Manage and Maintain a Balance Between Product's Demand & Supply
  • View Sales Cycle of Branches/Super Stockiest and Distributors/ Micro Distributors.
  • View Current and Previous Sales Comparative Study

Trade Enterprises resource Planing - Some of the Features of Service Portal (Trade-ERP) It is a complete end to end package

Reimbursing transport, accommodation and meals incurred based on receipts or in the no-receipts cases for transport, customer details and visiting purpose have always been a problem !!! One has to keep a department to manage the same, still there are lot of human error duplication & wastage of precious time. Well we have a solution where the entire process would be automated including the Attendance during the out door job.

E-Sales Connect Portal
  • Tracking Management of Sales done by Retailers
  • SUPER STOCKIEST /DISTRIBUTORS will Collect Purchase Orders from Micro Distributors.
  • SUPER STOCKIEST /DISTRIBUTORS will generate Sales Order against Purchase Orders and generate Sales Bill.
  • Once Sales generated they will Post Sales Bill Details in E-Sales Connect Portal ware house and branch ware house.
  • E-Sales Connect Portal will post Sales orders of Micro distributors in SAP System.
  • Once sales bill generated Items with unique IMEIs will be transferred in InTransit Location of SUPER STOCKIEST /DISTRIBUTORS Ware House and Same time Acknowledgement will be forwarded to Micro Distributors.
  • Once Micro Distributors will acknowledge to SUPER STOCKIEST /DISTRIBUTORSs for Items Received, items will be shifted from Intransit Location of Micro Distributors to their Mobile Store Location as (SaleGoods).
  • Target Management location wise
  • View Micro Distributors location wise sales.
  • Different Comparative analysis between current and previous sales to enhance decision making.
  • Customized Reports.
  • Tracking of Sales Executives and their Meetings details, movements through GPRS System, Sales Graphs .
  • View Sales /Purchase and Secondary Sales as per target assigned by Branch .
  • Super Distributor wise Log in to track their location wise micro distribut Micro Distributors.

Micro Distributors

  • Tracking Management of Sales done by Retailers
  • Micro Distributors will collect Requisitions from Retailers.
  • Micro distributor will create Sales Order and Sales bill.
  • Micro distributor will transfer Items to Retailers and same time will post above transferred Items in E-Sales Connect Portal. ( Only Model Color And Quantity)
  • View Sales Cycle Retailers wise
  • Different Comparative analysis between current and previous sales done by Retailers
  • Sales Dash Board with distinguished graphs
  • Customized Reports
  • View Sales graph of Sales done by the retailers and their Bill punched
  • View Sales /Purchase and Secondary Sales as per target assigned by Distributors
  • Distributors log in to track location wise sales.

Salient Features

  • Personalized Dash board to review the status of sales done and Required to meet targets
  • Set milestones and track the efforts
  • Set approval levels for Sales and assign responsibilities to organization structure wise
  • Maintain the complete history of sales / tasks date and time wise
  • Easy search to sales based on date, status, and organization structure wise
  • Flexible sales call / order tracking system and Bill generation system role wise
  • Gantt chart and different Comparative charts and sales calendar
  • Publish upcoming and newly added models news for Branches /Super Stockiest/ Micro distributors and their Sales Plan and targets with execution map.
  • Setup forums for the users to discuss on issues
  • Manage and Maintain a Balance Between Product's Demand & Supply
  • Documents & files management.

Direct Sales Channel management - Some of the Features of Service Portal (DSCM) It is a complete end to end package

Tracking Management of Sales done by Micro distributors.Once Micro distributors will acknowledge to super stockiest / distributors for Items recepived,items will be shifted from Intransit Location of Micro Distributors to their Mobile Store Location as (SaleGoods).

Direct Sales Channel management
  • Tracking Management of Sales done by Retailers
  • SUPER STOCKIEST /DISTRIBUTORS will Collect Purchase Orders from Micro Distributors
  • SUPER STOCKIEST /DISTRIBUTORS will generate Sales Order against Purchase Orders and generate Sales Bill
  • Once Sales generated they will Post Sales Bill Details in E-Sales Connect Portal ware house and branch ware house
  • E-Sales Connect Portal will post Sales orders of Micro distributors in SAP System
  • Once sales bill generated Items with unique IMEIs will be transferred in InTransit Location of SUPER STOCKIEST /DISTRIBUTORS Ware House and Same time Acknowledgement will be forwarded to Micro Distributors.
  • Once sales bill generated Items with unique IMEIs will be transferred in InTransit Location of SUPER STOCKIEST /DISTRIBUTORS Ware House and Same time Acknowledgement will be forwarded to Micro Distributors
  • Once Micro Distributors will acknowledge to SUPER STOCKIEST /DISTRIBUTORSs for Items Received, items will be shifted from Intransit Location of Micro Distributors to their Mobile Store Location as (SaleGoods)
  • Target Management location wise
  • View Micro Distributors location wise sales
  • Different Comparative analysis between current and previous sales to enhance decision making
  • Customized Reports
  • Tracking of Sales Executives and their Meetings details, movements through GPRS System, Sales Graphs
  • View Sales /Purchase and Secondary Sales as per target assigned by Branch
  • Super Distributor wise Log in to track their location wise micro distribut Micro Distributors

Micro Distributors

  • Tracking Management of Sales done by Retailers
  • Micro Distributors will collect Requisitions from Retailers.
  • Micro distributor will create Sales Order and Sales bill.
  • Micro distributor will transfer Items to Retailers and same time will post above transferred Items in E-Sales Connect Portal. ( Only Model Color And Quantity)
  • View Sales Cycle Retailers wise
  • Different Comparative analysis between current and previous sales done by Retailers
  • Sales Dash Board with distinguished graphs
  • Customized Reports
  • View Sales graph of Sales done by the retailers and their Bill punched
  • View Sales /Purchase and Secondary Sales as per target assigned by Distributors
  • Distributors log in to track location wise sales.

Salient Features

  • Personalized Dash board to review the status of sales done and Required to meet targets
  • Set milestones and track the efforts
  • Set approval levels for Sales and assign responsibilities to organization structure wise
  • Maintain the complete history of sales / tasks date and time wise
  • Easy search to sales based on date, status, and organization structure wise
  • Flexible sales call / order tracking system and Bill generation system role wise
  • Gantt chart and different Comparative charts and sales calendar
  • Publish upcoming and newly added models news for Branches /Super Stockiest/ Micro distributors and their Sales Plan and targets with execution map.
  • Setup forums for the users to discuss on issues
  • Manage and Maintain a Balance Between Product's Demand & Supply
  • Documents & files management.
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